Privacy Policy
Last Updated: September 18, 2025
1. Introduction
Dylimu ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dylimu.com, use our services, or purchase our hardware wallet products.
We take your privacy seriously and have implemented robust measures to protect your personal information. Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.
By accessing or using our website, products, or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, mailing address, phone number.
- Order Information: Billing address, shipping address, payment information (we do not store complete credit card numbers), and products purchased.
- Account Information: Username, password, account preferences, and device identifiers.
- Communication Information: Records of your communications with us, including support requests, feedback, and survey responses.
2.2 Usage Information
We automatically collect certain information about your device and how you interact with our website:
- Device Information: IP address, browser type, operating system, device type, and language preferences.
- Usage Data: Pages visited, time spent on pages, links clicked, and other actions taken on our website.
- Location Information: General location information derived from your IP address.
2.3 Information Collection Methods
We collect information through:
- Direct Interactions: Information you provide when creating an account, placing an order, contacting support, or completing forms.
- Automated Technologies: Cookies, web beacons, and similar tracking technologies (see our Cookie Policy for more information).
- Third-Party Sources: We may receive information from business partners, analytics providers, and other third parties.
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Provide and Improve Our Services
- Process and fulfill your orders for hardware wallets
- Provide customer support and respond to inquiries
- Maintain and improve our website and products
- Develop new products, services, and features
- Personalize your experience on our website
3.2 Communications
- Send transactional emails related to your orders
- Provide important security updates and firmware notifications
- Send marketing communications (with your consent where required)
- Respond to your comments, questions, and requests
3.3 Security and Legal Compliance
- Protect against unauthorized access and fraudulent transactions
- Detect and prevent security incidents
- Debug to identify and repair errors
- Comply with legal obligations and enforce our terms
3.4 Analytics and Research
- Analyze usage patterns and trends
- Measure the effectiveness of our marketing campaigns
- Conduct research to improve our products and services
4. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who perform services on our behalf, such as:
- Payment processors
- Shipping and fulfillment companies
- Customer support services
- Analytics providers
- Email service providers
These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4.3 Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
4.4 With Your Consent
We may share your information with third parties when you have given us your consent to do so.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and penetration testing
- Access controls and authentication procedures
- Secure development practices for our software
- Regular training for our employees on security and privacy
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
In the event of a data breach that affects your personal information, we will notify you in accordance with applicable laws.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
6.1 Access and Portability
You have the right to access the personal information we hold about you and to receive a copy of this information in a structured, commonly used, and machine-readable format.
6.2 Correction
You have the right to have inaccurate personal information corrected or completed if it is incomplete.
6.3 Deletion
You have the right to request the deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.
6.4 Restriction and Objection
You have the right to restrict or object to our processing of your personal information under certain conditions.
6.5 Withdraw Consent
Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
6.6 Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.
Please note that we may need to verify your identity before processing your request. In some cases, we may need to keep certain information for legitimate business or legal purposes.
7. Children's Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.
8. International Data Transfers
We are based in the United States, and your information may be transferred to, stored, and processed in the United States or other countries where our service providers maintain facilities. These countries may have data protection laws that are different from those in your country.
When we transfer your information to other countries, we will protect it as described in this Privacy Policy and take appropriate measures to ensure that your personal information remains protected in accordance with applicable data protection laws.
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we rely on legal mechanisms such as Standard Contractual Clauses to transfer your information to countries outside these regions.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.
For significant changes that materially affect your rights or how we use your personal information, we will provide a more prominent notice, such as sending you an email notification.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Dylimu
921 S Main St
Weatherford, TX 76086
United States
Email: [email protected]
Phone: +1 (817) 596-0025
We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.